Mayna guides · Product education
Designing your first voice workflow
Define a clear task, approved knowledge, tool boundaries and a human fallback for your first voice agent.
By the Mayna team · Practical product guide
Define a single useful outcome
Start with one task such as answering product questions or collecting a callback preference. Define what counts as completion before connecting tools.
Give the agent approved information
Use reviewed knowledge rather than expecting the model to know live business details. Test ambiguous and out-of-scope questions.
Keep actions deliberate
Separate reading information from updating a system. Validate inputs and ask for confirmation when the business action requires it.
Review the first calls
With appropriate participant permissions, inspect transcripts and recordings. Look for transcription mistakes, unexpected answers and tool failures before widening the pilot.
Put your next voice workflow into practice
Explore the samples, read the docs or tell us what you want to build.